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Customer Service
- Conditions of Use
- PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your agreement to these conditions. If you do not agree, please do not use this site. e2GO Ltd may modify these Terms and Conditions at anytime.
- Shipping & Delivery
- Shipping is available within New Zealand only.
International customers, please contact us directly should you wish to purchase an e2GO product.
Customers can expect their shipment to arrive within 5-7 working days upon receipt of payment.
Purchases will be sent via courier and a signature is required upon delivery. Please supply an address where someone will be available during normal delivery hours. No PO Box addresses please. - Privacy & Security
- Please read carefully before using our site or purchasing our products.
e2GO Ltd are committed to protecting your privacy. We do not rent, sell or exchange your name or other personally identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions and to deliver packages.
- Returns & Replacements
- We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Proof of purchase must be supplied. Shipping costs are not refundable. To avoid disappointment, please read the supplied information about product use and compatibility. We are unable to guarantee compatibility for devices that DO NOT appear on our compatibility lists.
- Ordering
- Orders can be made on this secure site either as a 'Guest' or as a logged in 'Member'. Members have the added benefit of a transaction history, order status as well as special offers and product discounts.
- Payment, Pricing & Promotions
- Our products are supplied under the following terms:
- Prices
Our current prices displayed on this site are in NZD. e2GO reserves the right to change these prices as required, without notice. Previously displayed prices are superseded by those currently displayed on this site. As stated above, products are only available for shipment within New Zealand at this time. International customers are welcome to contact e2GO Ltd directly for international stockist details.
- Payment
We accept VISA and MASTERCARD payment only.
- Viewing Orders
- Orders can be viewed on the 'My Account' page. Contact us if you have any queries or concerns about the status of a current order or how to make your first purchase.
- Updating Account Information
- Account information can be updated via the 'My Account' page once you have logged in. It is important to keep your contact information up to date so we can make you aware of our exclusive member's discounts and special offers.
